MWBE certified in NYS & NJ
WHAT DO YOU WISH YOU COULD CHANGE IMMEDIATELY IN YOUR AGENCY?
Let us help you reach that goal!
WHAT DO YOU WISH YOU COULD CHANGE IMMEDIATELY IN YOUR AGENCY?
Let us help you reach that goal!
Who We Are
Rambeau Consulting Group, LLC (RCG) is a management consulting company that assists human services agencies assess, plan and implement more effective management strategies in clinical, operational and administrative areas to improve service quality and the bottom line.
The health and human services agencies are facing increased challenges in a rapidly changing health care environment. With these changes come new mandates and opportunities for CEOs and agency leadership to retool and rethink traditional approaches to growth, operations improvement and service delivery.
The impact of the Pandemic on day to day non-profit operations is unparalleled. If you are finding yesterday's strategies to be a bummer for problems you are facing today, you are not alone. That is why we are here - to help you and your team identify practices and operations adjustments to improve your bottom line and increase your competitive edge.
Our Services
RCG prides ourselves in helping you meet development, service and operational needs. We help assess, plan and develop effective policies, practices and strategies, while allowing your team a continued focus on what matters most - the people you serve.
We specialize in:
- Grant writing and project development
- Operations analysis and support
- Policy and process improvement
- Staff training manual development and training
- Change management - helping you prepare and embrace organizational changes necessary for a sustainable and successful future
Our Expertise
We draw on the expertise of seasoned team members who bring decades of successful professional expertise in service development and delivery.
Specializing in development and operations improvement, we can help with pursuing new funding opportunities. We can also review, recommend and help implement organizational, business systems and policy solutions to help you reach your goals.
We take great pride in providing personalized, hands-on assistance where you need it most.
Whether your needs are finding better ways to maintain a culture of quality and compliance or new business development, RCG LLC, a trusted consulting firm, can help.
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Why Us
Human services agencies are strongly committed to working with government entities to improve the lives of the people and families served. Yet, how often have you received an audit report from a major funding source citing familiar regulatory and service delivery needs?
As an executive, you are committed to make services the best they can be. Yet, your organization is constantly challenged to keep pace with ever evolving updates of rules and requirements from your funding source . Your first priority is making sure you meet the day-to-day needs of providing great services. Staff and client recruitment needs, Funding changes, oversight agency rule updates, COVID cases, and staffing shortages simply suck away the time you wish you had to have a laser focus on carrying out the larger vision for the agency.
After audits, do you sometimes find your agency in a rush to put corrective actions in place to address a problem only to later find it did not work? Why? Your team may have applied a Band-Aid to one part of the organizational body when the source of the problem was actually in another area that needed diagnostic tests, exploratory surgery and sutures!
My experience as an operations executive and consultant has taught me the value of approaching a repeated operations or compliance problem in the same way an MD approaches helping me heal my body when I am ill. I walk away from doctors who I believe are too quick to diagnose with a prescription pad before taking the time to explore symptoms. In the same way, looking for a quick response to a compliance issue can at times lead an agency to focus on a symptom, not a solution. An experienced consultant who is removed from the day to day operations can bring a more objective examination, analysis and diagnosis of the problem. By working with your team , a consultant can also offer an approach and a more neutral ear to staff who may otherwise be reluctant to offer insights to their supervisors.
Do any of these scenarios sound familiar?
You know the issues that need to be addressed. Perhaps you:
- Are not surprised by recent audit findings. They are not new, but you do not know where you will find the time and resources to address them.
- Wish you could find a way to make changes stick that staff have been asked to implement, but have dropped.
- Wish you could improve the enrollment rate of potential clients who inquire about your agency services, then choose another provider.
- Are confident if you had more income coming in, you could address most of these issues.
- See newer management staff putting out fires rather than looking at addressing and updating the long term operational needs you hired them to fix.
If these scenarios sound familiar, you are not alone. Almost every agency faces these issues. If you are considering a change to optimize results but are unsure where to start? It may be easier than you think. A solution could be a phone call away! An outside consultant can help your agency find more effective solutions while allowing staff a continued focus on the needs of day to day operations.
Imagine if you…
- Had systems that actually work to continually check and track staff follow through and document progress on corrective actions and other priorities.
- Had the resources to ensure policies and procedures and job expectations are written, communicated and implemented across the board to help empower staff to find better ways (or to find another job).
- Could improve the introductory experience of a potential client to increase the inquiry to enrollment ratio.
- Had the resources to identify and pursue income maximization and additional funding opportunities.
- Had a reliable way to hold all team members to the same standard, starting with onboarding and training new team members and retraining and holding existing staff to the same expectations.
- Could make your onboarding experience more user-friendly to he=lp increase enrollment.
- Could identify a more RAPID and consistent way to address these needs.
To up level staff performance, your organizational image and to improve services, bringing in another set of eyes and delegating tasks to a consultant may be the best way to streamline your workload, get professional quality work and efficiently move your agency to a higher level for each person you serve.
Hiring more staff to achieve the benefits you are seeking is always an option, but agencies often find these staff being used more often to address the day to day demands of operations. It can be much more efficient and more cost effective to work your way toward a level that makes sense for your organization by using a consultant.
Our Framework for Success
The Framework we use leads to R.A.P.I.D. results. We follow a 5 step plan to turn problems into solutions:
- Real problem identification comes first.
- Analyzing why the problem/need exists is the next step. Key stakeholders are identified to be a part of this discovery phase.
- Plan. Agreeing on a team Plan to resolve the problem is a critical part of the process.
- Implementation. Implementing a team plan with clear and measurable goals and target dates sets the plan in motion.
- Delegate . Delegating actions, training, coaching team players and closely monitoring progress.
No system you put in place is static. It requires continuous nurturing. We set you up for long-term success by helping your team have a dynamic approach to systems management. We train your teams and provide help to implement the R.A.C.I. approach. This allows your agency to incorporate a process of continuous quality improvement and create a path to ongoing success.
The R.A.C.I. approach includes routinely reassessing plan implementation by:
- Reframing needs, goals/objectives as needed with input and feedback from key stakeholders.
- Addressing whether and why the plan should be tweaked and adjusting it to resolve needs based on dialogue and reaching a consensus on required adjustments with all stakeholders.
- Communicating changes to the team in meetings and with written follow up.
- Implementing and following up on the revised plan with adjusted goals/objectives/target dates.
With that in mind, here are three common ways organizations can use outside help to make a BIG positive impact on the quality of their services:
- Grant and Proposal Development
Government contracts routinely do not pay for the full cost of contracted services This underfunding requires an agency to devote more time to fund development strategies. In response to the Pandemic’s economic devastation, some foundations have taken steps to increase their grantmaking in support of social issues and local communities. We recommend nonprofit organizations take advantage of this by developing a strategic goal to approach more foundations for grants.If your challenge is finding the time and resources to identify and pursue new income streams like foundations, one of the best ways to accomplish this is through consultants. In my consulting business, agencies find they attain better results by contracting out for help with grant writing and fund development applications. This approach makes seeking new or expanded income streams so much easier and faster to do than relying on your own limited resources.
- Policy and Procedure Development
Government contracted services routinely come with complex regulatory and reporting burdens which are added to the cost of doing business for a nonprofit. In today’s rapidly changing regulatory environment, we know it can be a challenge to ensure your team is up to date with implementing the latest regulatory updates and rules passed down from your licensing and funding bodies. Rambeau Consulting Group has helped many agencies take this task from the to do list to the list that is completed with shining stars!
- Project Management
Are there too many “to-dos” to move forward with nowhere to go? Not having a reliable system for project management means that important tasks will fall through the cracks. There are many ways you can set and track due dates and view progress. A consultant who can bring extensive experience in project management can be a great resource to help setup and manage project progress, like required annual reporting to funding sources or audit follow up, without you needing to spend a ton of time you may not have on these important.